Hootrum has professional engineer team to support customers for pre-sales and after-sales technical service requirements.
Delivering Global Expertise with Local Service Network - We collaborate with over 100 distributors and EPC partners worldwide to provide localized sales, project implementation, and after-sales services.
We understand our clients’ needs. Leveraging our strong R&D expertise and extensive industry experience, we provide highly customized solutions tailored to meet the specific requirements of different markets and application scenarios.
As a premier solar power inverter company, Hootrum is committed to delivering personalized and innovative energy solutions that cater to the unique demands of our diverse clientele. Our focus on customization ensures that each solution is optimized for maximum efficiency and performance.
Hootrum's customized services not only enhance our clients' competitiveness but also empower them to achieve excellence in their respective fields.
From product design to technical support, our team works closely with clients to deeply understand their challenges and objectives, delivering solutions that are perfectly aligned with their goals. Whether it's performance optimization, specification adjustments, or the development of special features, we can meet all kinds of tailor solutions requirement.
Hootrum already helped 5000+ end customers to complete customized projects.
With over 10 years of expertise in system integration, we have successfully delivered tailored solutions across diverse industries.We provide comprehensive system integration services that ensure seamless operation and maximum efficiency.
Quick Response:
Ensure customer feedback is responded to within 24 hours.
Multilingual Support:
Provide services in the local language of the customer’s country to reduce communication barriers.
Global Coverage:
Through localized service teams or partners, ensure timely support for customers worldwide.
Available upon request, subject to evaluation of application scenarios and installation environments.
A proportional fee will be charged for extended warranty services.
Repairable Products: Provide repair services during the warranty period.
Non-Repairable Products: Offer replacement services.
Free Spare Parts: A limited number of free spare parts are provided with each order.
Recommended Spare Parts: Customers are advised to purchase additional spare parts based on their specific needs, especially for large projects or long warranty periods.
Each product category comes with a standard warranty period.
Covers repair or replacement for manufacturing defects.
Customers can use their existing spare parts inventory for quick repairs or replacements.
We replenish spare parts through the complaint process, shipping them with the customer's next order.
This approach ensures fast issue resolution and cost-effective after-sales service. after-sales service.
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